Do you ever get customers who complain?
Dealing with a difficult customer.
Do you ever get customers who complain?
I'm sure you do.
We all do!
Doesn't it feel awful when they are so upset with you, for something they think you have done wrong?
How do you feel when that happens? Defensive? Embarrased?
Angry with yet another unrealistic demand from another picky customer?
Don't you wish they would all just go away and let you finish the job?
But, how you deal with a difficult customer determines your reputation.
Did you know that at that moment they are complaining, you are staring at a pot
of GOLD?
Yep, pure Gold.